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Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and other relevant legislation, including the Spam Act 2007 (Cth).

This policy explains how we collect, use, store, and disclose your personal information when you interact with us—whether through our website, in person, or by other means.

1. What Personal Information We Collect

  • Full name
  • Phone number
  • Email address
  • Postal address
  • Date of birth and gender (if applicable)
  • Property details and preferences
  • Any other information you provide to us during our communication

Whenever possible, we collect this information directly from you. In some cases, we may obtain information from third parties such as your representative or publicly available sources.

2. Why We Collect and Use Your Personal Information

  • To provide property-related services and information
  • To respond to your enquiries or service requests
  • To manage appointments, inspections, applications, and transactions
  • To send marketing communications (unless you opt out)
  • To personalise your experience on our website or digital platforms
  • To conduct internal research, data analysis, and service improvement
  • To comply with legal obligations and regulatory requirements
  • Any other purpose you have consented to

We will notify you if we intend to use your information for any purpose not listed above.

3. How We Collect Your Information

  • When you contact us by phone, email, or through our website
  • When you submit forms or applications
  • When you attend open inspections or other events
  • Through our website (via cookies or tracking tools)
  • From publicly available sources or third-party providers

4. How We Store and Protect Your Information

  • Secure physical and electronic storage
  • Access controls and user restrictions
  • Use of encryption and firewalls
  • Regular monitoring and staff training

We cannot guarantee the security of information transmitted over the internet, but we take precautions to minimise the risk of misuse, loss, or unauthorised access.

5. Disclosure of Personal Information

  • Service providers (e.g., IT, marketing, or legal support)
  • Mortgage brokers, settlement agents, or property managers
  • Government agencies or legal authorities when required
  • Any party with your express or implied consent

All third parties we work with are required to maintain confidentiality and comply with privacy obligations.

6. Marketing Communications

We may use your personal information to send you property updates, promotions, newsletters, or other communications we believe may be of interest to you.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

7. Access and Correction of Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.

To request access or changes, please contact us using the details provided below.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience and track website performance. Cookies may store information such as your browser type, visited pages, and preferences.

You can disable cookies in your browser settings, though this may affect the functionality of certain parts of our website.

9. Questions, Concerns or Complaints

If you have any questions or concerns about how we manage your personal information, or if you wish to make a complaint, please contact us using the details below. We take all concerns seriously and will respond promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The latest version will always be available on our website.

Last updated: July 2025

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